Where can I get a cup of coffee near the hotel and go for a good walk?Ī picture by the “ Bean” or Cloudgate is a must for a proper Insta moment in the city. I feel like our Social Lounge is the newest secret spot in the city - insiders are tuned in but there is still time to become a regular there before it’s too hard to get a table! I think it’s amazing that we’ve made caviar and champagne easily attainable before an evening out on the town. (Note: Social Lounge is currently closed for the season.) What’s an underutilized part of your hotel? Those low-key hours between lunch and dinner you have a few guests having a late lunch or meeting in the restaurant, but you definitely will be able to choose whatever table your heart desires. What’s the best time of day to get my table of choice at Adorn (the Four Seasons restaurant overseen by James Beard Award-winning Chef Jonathon Sawyer? Who doesn’t love an ice cream sundae brought right to your door? Kristen Klus: The Ice Cream Man! We have a bespoke ice cream cart that makes visits to guest rooms and you can make a custom sundae - it’s even in a take home bowl with our mascot Sammy the Skyscraper. Below, everything you could possibly need to know in advance of your next trip … Given the fact that she’s also been a longterm resident and champion for the Windy City, it’s easy to see why Klus would make the perfect candidate to dish on all things Chicago: where to get the best cup of coffee, how to make the most out of a stay at the Four Seasons and the one thing locals hate the most. “She is extraordinary at what she does and is a star in the eyes of our hotel.” “Kristen is an exceptional leader and one of the city’s best-connected concierge,” a representative for the brand says. Later, in March of 2007, she transferred again - this time to the Four Seasons Hotel Chicago - where she served as a Concierge until eventually being promoted to Chef Concierge, a role she’s now held for nearly nine years.įast forward to 2022 and Klus now holds dual leadership positions (Guest Relations Manager and Chef Concierge), is an active member of the Les Clefs d’Or USA (the only national association of professional hotel concierges, with desks in the lobbies of mostly 4- and 5-star hotels nationwide, per its website) and is widely considered to be one of the most decorated and dedicated staffers at the Four Seasons Chicago. At the Drake Hotel, following short stints in a variety of positions, Klus secured her first position at the Concierge desk. She accepted.įortunately, it was a natural fit, and so when Klus moved back to Chicago, she sought out a similar gig. Despite being called back for a second audition, Klus was ultimately deemed too tall for the role of the glass slipper-wielding princess - by 1.25 inches, to be exact - but was instead offered a position at the Concierge Desk at the Yacht and Beach Club at Disney World. Kristen Klus got her start in hospitality rather unconventionally, with an audition at Disney for the role of Cinderella. It does not store any personal data.This is Concierge Confidential, a series in which we learn about a city’s best-kept secrets from people who specialize in exactly that: long-serving concierges from the swankiest hotels in town. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Other. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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